Harvard Business Review
10 months agoBusiness intelligence
Research: Why So Many Packages Don't Get Delivered
Failed deliveries cost companies billions of dollars each year and impact customer satisfaction and retailer reputations.
Planning delivery sequences, reducing loads on trucks and drivers' schedules, and decentralizing warehouse locations can reduce failed delivery attempts by up to 10%.
Up to 20% of e-commerce packages aren't delivered on the first attempt. [ more ]